Post-Sales Service

Cultivating brand loyalty requires consistency and care, which is why leading national retailers and manufacturers look to Greentree's Post-Sales Service team to manage installations, nationwide warranty claims and customer support.

Dedicated Employees

Our teams are comprised of full-time and part-time employees, delivering a high level of control, standard of training and accountability to our customers. Our Field Service Technicians and Customer Service Representatives are skilled professionals experienced in resolving product problems and maximizing customer satisfaction.

With extensive experience, each team member possesses detailed product knowledge, inspection, installation, and repair skills. Our in-house Customer Service Representatives serve as the single point of contact for a customer throughout the entire claim process. They handle all customer inquiries and scheduling, and are able to access accurate claim data through Greentree's centralized tracking system.

I received a call from a customer who wanted me to know of the “superior customer service” he received from Greentree. This customer went on to tell me that he has never experienced such thoughtful and professional service from any repair technician. He said they were warm and friendly, and showed a genuine concern for his post-sales issue with his Atrium Door. Thank you for taking his concerns seriously and responding in a manner that reflects Atrium’s dedication to building a superior product and offering wonderful customer service. Thank you for a job well done.

Bill Henson
Atrium Woodgrain

Nationwide Coverage and Capabilities

Greentree offers nationwide Post-Sales Service coverage to our manufacturers. With a sophisticated online claim tracking system we are able to seamlessly handle the claim volume that comes with a multi-vendor, nationwide coverage model. This online portal enables us to provide manufacturers with real-time access to claim information, with up to the minute status information available throughout the claim process.

Work orders and reports can be customized and designed around a manufacturer or retailers needs to include information such as: average days to resolve a claim, average time for the manufacturer to ship parts to the customer, defect analysis, etc.. This customization capability ensures that we capture the data that is important to our customers for each and every claim. The level of detail included allows a manufacturer to easily and accurately determine the final disposition a claim or assign additional action items.